Most chip repairs and a lot of windshields cost less than the deductible, so the customer pays out of pocket — and calls around until someone answers. Grizzly Dispatch answers while you’re mid-install: it gets the glass, the vehicle, and whether there’s a lane-keeping camera, finds out where the car will be, and texts you a booking request you confirm with one tap. It quotes your chip price, and never a windshield on the phone.
Call it and play a customer. It answers the way it would for a mobile auto glass shop, then texts you the ticket the owner would get. Rather read one? See an example call.
Built and used every day on a real one-truck service line — grizzlytowingoregon.com
Where the money is
Outside the handful of zero-deductible glass states, a chip repair or a windshield often costs less than the customer’s deductible — so they pay you directly, and they’re calling two or three shops to see who can fit them in. The big chains have call centers; you have a phone in your pocket while you’re under a dashboard. The shop that answers gets the job, and the next one when a rock finds the same car.
What it does
Your number keeps ringing your cell exactly like today. The assistant only picks up the calls you can't — and it's honest with every caller that it's an automated assistant.
Nobody expects a glass tech in 30 minutes. It asks which days and times work and where the car will be, and puts in a request you confirm with one tap. It never promises “today.”
On every windshield replacement it asks whether there’s a camera by the rearview mirror, so you know about lane-keeping or automatic-braking calibration before you quote.
It quotes your chip-repair price and never estimates a replacement, however the caller asks. Until you set your prices, it quotes nothing at all.
It never tells a caller whether they’re covered or whether to file a claim. It notes whether they’re paying themselves or using insurance, and which company, so you can walk them through it.
If someone hangs up before finishing, they get a text right away and can finish booking by replying — in English or Spanish.
Which glass, the damage, year, make, and model, camera or not, where the car will be, cash or insurance, and the days that work — texted to you the moment the call ends.
An example call
Illustrative example — a $79 chip repair on the rate card. Your greeting uses your business name and your name.
Assistant: Thanks for calling Valley Mobile Glass. Dave can’t pick up, so this is his automated assistant. Not about auto glass? Press zero any time for voicemail. Para español, oprima el dos. First — is any glass broken out, or is a crack blocking your view when you drive?
Caller: No, it started as a rock chip, and now a crack’s running from it. It’s a 2021 Subaru Outback.
Assistant: Got it — a chip with a crack running, on a 2021 Outback. Is there a camera up by the rearview mirror, the EyeSight system?
Caller: Yeah, it has that. How much for a new windshield?
Assistant: Dave quotes replacements himself from the exact vehicle and its cameras — the same windshield can differ by hundreds of dollars — so he’ll text you the price. Where will the car be, and which days work?
Caller: At my work, 55 Maple Avenue in Medford. Tuesday or Thursday. I’m paying myself.
Assistant: Thanks. Can I get your name, and is the number you’re calling from good for texts?
Caller: Pat, and yes.
Assistant: Thanks, Pat — a windshield replacement on a 2021 Subaru Outback with EyeSight, at 55 Maple Avenue, requested for Tuesday or Thursday. Dave handles scheduling himself, so he’ll text you the price and a time. Thanks for calling. Goodbye.
NEW JOB #58 - Valley Mobile Glass ** REQUESTED TIME: Tuesday or Thursday - NOT confirmed. Approve on the dashboard. Service: windshield replacement Location: 55 Maple Ave, Medford (work) Vehicle: 2021 Subaru Outback, EyeSight camera Customer: Pat Callback: +1 541 555 0142 Notes: chip with a crack running; paying out of pocket; needs camera calibration
Tap Approve and Pat gets “Confirmed! Dave has you down for Thursday.” Booked solid? Propose another time from the same screen, and Pat gets that instead.
Why it's different
Glass customers have learned to expect a phone price that grows once the tech sees the camera. An assistant that guesses a windshield price is exactly that problem — so this one never does. Every rule below is tested against the live AI before it ships.
Glass work is booked, not dispatched. It never promises “today” or “within the hour” — you set the time, and the customer hears it from you.
Only the chip price you set. Replacements are quoted by you, from the exact vehicle and its cameras.
Never “you’re covered,” never “don’t file.” Their insurer answers coverage; you walk them through the options.
Zero risk to you
No setup fee. No monthly charge. Nothing — until Grizzly Dispatch captures a paying job you'd have lost to voicemail. If it never books you one, you never pay a dime.
Simple pricing
Early-access pricing. No per-minute charges, no surprise overages, no contracts — cancel any time.
From one operator to another
I run Grizzly Towing & Recovery in Ashland, Oregon — one truck, just me. I built this assistant for my own line, and my call logs taught me something: a stranded driver won’t wait for anyone, but a caller whose problem can wait a day just wants to get on somebody’s schedule. A chipped windshield is exactly that call — and when I pay for glass out of pocket myself, I book whoever picks up. Want it on your line?
Email Brian for Early Access