When a fridge dies, people call the first few repair shops they find and book whoever picks up. Grizzly Dispatch answers when you’re elbow-deep in a dryer: it checks for gas, sparks, and leaks first, gets the appliance, the brand, and what it’s doing, asks which days work, and texts you a booking request you confirm with one tap. It quotes your diagnostic fee — never a repair price.
Built and used every day on a real one-truck service line — grizzlytowingoregon.com
Where the money is
Appliance repair is booked, not dispatched — so a caller doesn’t need you to answer this second. They need someone to answer before they’ve booked the next shop on the list. A diagnostic fee is only the start: it often turns into the repair, and the customer whose fridge you saved calls you first next time and tells the neighbors. A missed call on a weekday afternoon is usually a customer who booked someone else by dinner.
What it does
Your number keeps ringing your cell exactly like today. The assistant only picks up the calls you can't — and it's honest with every caller that it's an automated assistant.
Every call opens with “Is anything leaking, sparking, or smelling like gas right now?” A gas smell is told to leave the house and call the gas company before anything else.
It asks which days and times work and puts in a request you confirm with one tap — the customer gets a text when you do. It never says “today” or “within the hour.”
It quotes your service-call fee — and whether it’s credited toward the repair — and never guesses a repair price, however much the caller describes. Until you set a fee, it quotes nothing.
Appliance, brand, symptoms and error codes, gas or electric, the address, and the days that work — texted to you the moment the call ends.
It notes when the caller rents (and who’s paying) and when there’s a manufacturer or home-warranty plan — without ever guessing what’s covered.
If someone hangs up early, they get a text right away and can finish booking by replying — in English or Spanish.
An example call
Illustrative example — an $89 diagnostic, credited toward the repair. Your greeting uses your business name and your name.
Assistant: Thanks for calling Valley Appliance Repair. Sam can’t pick up, so this is his automated assistant. Not about a repair? Press zero any time for voicemail. Para español, oprima el dos. First — is anything leaking, sparking, or smelling like gas right now?
Caller: No, nothing like that. My fridge stopped cooling — it’s a Whirlpool side-by-side.
Assistant: Sorry to hear it — a Whirlpool side-by-side that isn’t cooling. What’s the address for the visit?
Caller: 55 Maple Avenue in Medford. How much is this going to cost me?
Assistant: The service call is eighty-nine dollars, credited toward the repair if you go ahead — the repair itself is priced once Sam sees it, before any work starts. Which days and times work for you?
Caller: Tomorrow morning would be great.
Assistant: I’ll put in a request for tomorrow morning. Sam handles scheduling himself, so he’ll text you to lock in a time. What’s your name and best number?
Caller: Pat, 541-555-0142.
Assistant: Thanks, Pat — refrigerator repair, a Whirlpool side-by-side that’s not cooling, at 55 Maple Avenue, requested for tomorrow morning. Sam will text you to confirm.
NEW JOB #87 - Valley Appliance Repair ** REQUESTED TIME: tomorrow morning - NOT confirmed. Approve on the dashboard. Service: refrigerator repair Location: 55 Maple Ave, Medford Appliance: Whirlpool side-by-side Customer: Pat Callback: +1 541 555 0142 Notes: not cooling
Tap Approve and Pat gets “Confirmed! Sam has you down for tomorrow morning.” Booked solid? Propose another time from the same screen, and Pat gets that instead.
Why it's different
Everybody has heard about the $49 service call that turned into a $600 surprise. An assistant that quotes only your diagnostic fee — and says plainly that the repair is priced after you look — is how you sound like the shop people can trust. Every rule below is tested against the live AI before it ships.
Repair visits are booked, not dispatched. It never promises “today” or “within the hour” — you set the time, and the customer hears it from you.
Only the diagnostic fee you set, always framed as the start. The repair is priced on site, and nothing happens without the customer’s OK.
Gas smell: leave the house and call the gas company. Flooding: here’s the shut-off valve. Flames: call 911. Then, and only then, the booking.
Zero risk to you
No setup fee. No monthly charge. Nothing — until Grizzly Dispatch captures a paying job you'd have lost to voicemail. If it never books you one, you never pay a dime.
Simple pricing
Early-access pricing. No per-minute charges, no surprise overages, no contracts — cancel any time.
From one operator to another
I run Grizzly Towing & Recovery in Ashland, Oregon — one truck, just me. I built this assistant for my own line, and my call logs taught me something: a stranded driver who has already rung out won’t stay on the line for anyone, but a caller with a repair that can wait until tomorrow just wants to get on somebody’s schedule. That’s every call you get. Want it on your line?
Email Brian for Early Access